Remote Assistance Windows 10 Control Mouse: Enhancing IT Support

As organizations continue to navigate the challenges brought by the pandemic, ensuring that helpdesks can provide secure and effective remote support to users has become more crucial than ever. Microsoft Endpoint Manager is pleased to announce the public preview of a new remote help capability designed to empower helpdesks to more securely support users of Windows devices.

Meeting the Needs of Remote Workers

The global pandemic reshaped the way we work, forcing organizations to quickly find solutions to help employees manage technical issues on their devices from afar rather than onsite. This new cloud-based remote assistance solution is designed to meet the needs of remote workers and ensure that helpdesks can provide timely and effective support.

The new remote help capability in Microsoft Endpoint Manager offers several key features, including:

* Reporting: to identify recurring issues and potentially suspicious activity

* Compliance warnings: to help protect the organization from security risks, alerts are displayed to the helpdesk associate if a device is out of compliance and may introduce a security risk to the organization

* Elevation: to help Administrators determine if helpdesk associates can use local administrative privileges to troubleshoot an employee's device, or if elevation of the task permissions is required

* Role-based access control (RBAC) and permissions: to define who is authorized to support which user or groups of users

Enhancing IT Support

The new remote help capability in Microsoft Endpoint Manager will enable helpdesks to more securely support users of Windows devices, providing a better experience for both employees and IT administrators. With this solution, helpdesk associates can view or control employee devices remotely, allowing them to quickly troubleshoot and resolve technical issues.

As organizations continue to navigate the challenges brought by the pandemic, it is essential that they prioritize remote support to ensure that employees can work productively from anywhere. The new remote help capability in Microsoft Endpoint Manager is designed to meet this need, providing a secure and effective way for helpdesks to support users of Windows devices. By empowering helpdesks with the tools and capabilities they need, organizations can improve the overall quality of IT support and ensure that employees are productive and secure.

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